This Kydos technology project combines an Arabic retrieval-augmented chatbot with user tracking and an outbound voice workflow that can react to web-form submissions.
The chatbot uses RAG architecture in n8n to combine user questions with an approved knowledge source rather than relying only on a generic model response.
A webhook workflow captures the submission and hands the relevant context into Retell for an outbound AI call.
Workflow orchestration, user tracking and RAG logic.
Language generation within the retrieval workflow.
Outbound voice interaction triggered by the workflow.
A visitor can move from a web interaction into a call without forcing the sales team to reconstruct the original enquiry from scratch. The value comes from preserving useful context across the handoff.
The interesting part is not the chatbot or the voice agent separately. It is the governed handoff between them.